Who We Are
TurfCraft Landscaping LLC ("TurfCraft," "we," "us," or "our") operates the website turfcraftlandscaping.com and the TurfCraft customer portal. This privacy policy explains how we collect, use, and protect your personal information when you use our website or services.
Information We Collect
We collect information you provide directly to us, including:
- Contact information such as your name, email address, and phone number when you request a quote or create an account.
- Property information such as your service address, gate codes, and property notes that you provide to help us serve you.
- Payment information processed securely through Stripe. We do not store your full card details on our servers.
- Account credentials if you create an account with email and password, or sign in with Google.
- Communications such as messages you send us through the customer portal.
We also collect limited technical information automatically, including your IP address, browser type, and pages visited, to help us improve our website.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage lawn care and landscaping services
- Send you quotes, invoices, service confirmations, and updates
- Process payments and maintain billing records
- Communicate with you about your account or services
- Notify our crew of property details relevant to completing your service
- Improve our website and service quality
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our platform, including Supabase (database and authentication), Stripe (payment processing), Resend (email delivery), and Twilio (SMS notifications). These providers are contractually obligated to protect your information.
- Our crew who receive only the property details necessary to complete your scheduled service (address, access notes, special instructions).
- Legal authorities if required by law or to protect our rights and safety.
Google Sign-In
We offer the option to sign in using your Google account. When you use Google Sign-In, Google shares your name and email address with us to create or access your account. We do not receive your Google password. Your use of Google Sign-In is also governed by Google's Privacy Policy.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or financial compliance purposes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing emails at any time using the unsubscribe link
To exercise any of these rights, contact us at hello@turfcraftlandscaping.com.
Security
We take reasonable measures to protect your personal information, including using encrypted connections (HTTPS), secure cloud infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us: